Classroom FAQ

System Requirements for Attendees:

  • We recommend a computer with a Dual-core CPU and 4GB of RAM – Any computer purchased in the last 4 years will almost certainly be sufficient.
  • A desktop web browser. We recommend Chrome. Our newest technology utilizes HTML5, and right now we have only accomplished limited testing across various devices and browsers. So far, the latest update of Chrome works best. To date for phones, the latest version of Android with Chrome may work for you, as well as Safari on the iPhone. Older phones and browsers have not worked, so at this point we recommend using a desktop PC/laptop or Mac/Macbook with Chrome for best performance. If you’d like to help us validate HTML5, please login to your desktop device with Chrome, and then do the same with your mobile device on Chrome or Safari. If it doesn’t work, you won’t lose out on the class since your desktop is logged in. =) We’ll direct message you for your input when we see you logged in twice.
  •  Please choose “listen only” when logging in.
  • High Speed Internet connection – Best experience will occur with at least 10Mbps download & 3 Mbps upload – Click to test your connection (Public WiFi or a cell phone hot spot might not be sufficient at all times.) The faster your internet, the better the performance. If you see slowness or cutting out, that may well be your internet connection and speed.
  • If you do attempt try to use a mobile device, bear in mind you are constrained by bandwidth, so we recommend being on WiFi in this scenario. With lower speed internet plans WiFi may not be sufficient so use at your own risk.
  • To view the chat room, look in the upper left hand corner for the person symbol and press it to toggle. Also, when using a phone, in the upper right hand corner choose settings and make full screen.

Troubleshooting:

  • Audio Glitches
    The occasional lost or garbled word is the nature of the technology.  If one device or network link between you and our servers is just a tiny bit slow and causes a delay, the audio sent during that time is garbled or lost.  This is also how your cell phone works (or not).
    Most of the audio glitches we hear of are on the listener’s end.  Here’s how to minimize them:

    1. Close any unneeded programs, especially programs that access the Internet
    2. If you’re connected via WiFi, make sure you have a good signal
    3. Make sure others aren’t maxing out your Internet connection
    4. Use a different web browser – we recommend you open a fresh window for the classroom
    5. If all else fails, we have Phone-In Numbers.  Instructions to connect are posted in the Chat area of your meeting room.  To help keep class costs down, please use as a last resort.
  • Audio & Webcam out of Sync
    This is normal.  The processing required to not hear yourself talking slows audio by a second or so.
  • Can’t See the Presentation Window
    Maximize your browser window
    Move the classroom windows around
    Reset the screen layout by clicking the icon in the bottom right of the classroom window

For additional questions about the WANA Digital Classroom, click here to email the WANA team.